Careers at Artistry in Gold

Job description

Artistry In Gold… the name instils images of Beauty, Romance and the iconic downtown building location. It is a Symbol of Excellence. For 3generations, Artistry In Gold has created a legacy of exquisite designs and romantic ideals. Artistry In Gold’s rich heritage of celebrated artists, historic milestones and magnificent jewellery creates the foundation from which our employees build upon each day. Artistry In Gold’s employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Artistry In Gold employees honours every special moment in our customer’s lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Artistry In Gold Experience ( Creating Connections, Providing Personalized Experiences and Honouring the Artistry In Gold Legacy) is never compromised…. and it never will be.

We expect our employees to deliver the Artistry In Gold Experience to each and every customer and Artistry In Gold is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.


The Operations Professional position in a Artistry In Gold, Design Studio Ltd. store is the heart of the back of house operations. He or she loves not only working with internal and external customers by supporting all sales endeavours but also has a deep appreciation for doing things better. The Artistry In Gold Operations Professional has strong communication skills and works effectively with sales professionals and other team members to help drive the business. Sales support, process efficiencies and procedure compliance is the name of the game in operations.

Perform daily operational efficiencies to support achieving/exceeding store sales plan: Maintain accurate store inventory levels. Ensure all regular daily, weekly and monthly tasks are completed accurately in a timely manner. Perform all reporting: Retail Control Checklist and Chain of Diamond Custody compliance. Regularly maintain appropriate levels of all store supplies, within budget. Perform POS terminal analysis and reservation maintenance to ensure customer needs are met and to prevent losses. Partner and communicate with Sales Professionals and Management to respond efficiently to customer requests, handle and follow up on merchandise transfer requests and process point of sales quickly and accurately. Successfully manage and ensure our store is in compliance with company record retention guidelines;

Work in a sales capacity as required.

Clienteling/Service Excellence: Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities to provide an elevated/exceptional experience in all customer interactions. Independently follow-up on and resolve all customer issues to create an exceptional customer experience in every interaction. Serve as a store ambassador to provide the Artistry In Gold standard of service excellence as needed by responding graciously to all incoming telephone calls, emails and in person interactions. Support key Company and Local events and product launches.

Personal Leadership: Ensure proficient cross functionality in all areas of Operations department. Proactively partner with store management to communicate areas in need of additional focus and/or training. Ensure proficient ability to work in a selling capacity as needed. Proactively partner with store management to communicate areas in need of additional focus and/or training. Multitask as needed to ensure all daily, weekly and monthly responsibilities are completed in a timely manner. Look for business process improvements and efficiencies throughout store environment by assisting colleagues and proactively communicating innovative ideas to management. Exhibit passion and enthusiasm as an Artistry In Gold Brand Ambassador by modeling elegance through appropriate wardrobe and presence. Support all key business initiatives and strategies with a critical focus on relevant new product launches; ensure adherence to all company policies relative to your role and department

NOTE: All applicants for Operations Professional positions will be required to complete a Pre-Hire Assessment as part of the recruitment process.


Required Qualifications:

  • Strong Analytical skills
  • Proficient in Microsoft Word and Excel.
  • Strong verbal and written communication skills.
  • Ability to work retail store hours as necessary, including nights, weekends and holidays.
  • Organized and detail oriented
  • Ability to work well with customers, peers and management.
  • Ability to understand and adhere to Artistry In Gold standards.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Must have authorization to work in Canada.

Preferred Qualifications:

  • A college/university degree.


Artistry In Gold, Your Time to Sparkle! – Unwrap your potential this season and join us as a Seasonal Sales Professional or Sales & Service Professional, in our downtown location! We are seeking dynamic service-driven individuals that can deliver an uncompromisingly luxurious experience and will maintain efficiency in a fast-paced environment during the busy Christmas period. If you want to sparkle with us send your resume and cover letter to or fax to 403-346-6534

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